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Our services offered are constantly monitored through customer feedback that helps us make any relevant enhancements or changes to the services.
At Himalaya Airlines we always endeavor to meet the needs of all our passengers, including those passengers with “Special Needs” such as passengers with Reduced Mobility, Sensory Impairments or any other physical challenges.
Most Physically Challenged passengers are accepted by us for air travel. However, there may be certain cases or situations where Himalaya Airlines shall refuse to accept physically challenged passengers on the basis of established facts, medical documents, or other evidences.
You are requested to inform about your special needs at the time of booking or 48 hours prior to your flight, so we are ready for you.
Medical clearance for the following passengers whose fitness to travel is in doubt, must be obtained at least 24hrs before departure:
Medical clearance is not required for disabled passengers, who can transfer themselves seat to seat, take care of all their own on board needs or who have an escort who is capable and willing to take care of them.
At Himalaya Airlines, transport of animals in hold is subject to the requirements laid down by International Air Transport Association (IATA) Live Animals Regulations (LAR).
Following are the guidelines for transporting your pet:
Your pet plus the container will be subject to an additional charge, regardless of whether you have used the free baggage allowance or not.
Note: Himalaya Airlines declines all responsibility for any deterioration in the animal's health that may occur before, during or after the flight.