Frequently Asked Questions / Answers

Flight Bookings

Fares and Offers

1. How do I book tickets?
Please contact Himalaya Airlines office as below:
Nepal Sales Office:
GSA Qatar
GSA UAE
GSA Saudi Arabia
GSA Bangladesh
GSA Malaysia
China Office You can also book our ticket(s) online from https://him-air.com
2. How do I book flights for a group?
You have to contact our airlines office or nearest travel agent for group booking.
3. Do you have any discounts for groups?
For any group discounts, conditions apply as per the load and seasonality. Please contact our airlines office or nearest travel agent for further details.
4. How can I make changes to my booking?
Please contact our airlines office or your booking agent.
6. Do you have connecting flight or code sharing?
Yes, we do offer connecting flight service within our network. However, currently we do not code sharing agreement with other airlines.
1. How much is the one-way or round-trip ticket to our destination?
The ticket prices may vary with seasonality, availability of ticket and other factors. To get details about ticket price, you can contact Himalaya Airlines office. You can also get the price related details online from https://him-air.com.
2. How much is the ticket fare for child?
Himalaya Airlines Policy for Child (who has completed his/her 12 th Birthday)Himalaya Airlines Policy for Child (who have completed his/her 12 th Birthday)and Infant (Who has not completed his/her 2 nd Birthday fare is as below:
PAX Type Discount Applicable
Child 25% on Adult Fare 75% on Adult Fare
Infant 90% on Adult Fare 10% of Adult Fare

*The baggage allowance for child is same as adult.
*The baggage allowance for infant is limited to 10 KG (22.05 LB).
3. Are fares different for foreigners?
No, our fare is same for foreigners and natives. However, the additional government tax of NPR 1,130 (USD 11.5) is applicable for foreigners on all departures form KTM Airport.

Flight Changes

Payments

1. How can I cancel or make changes to my flight?
Please contact our airlines office or your ticket issuing agent.
2. Are there fees and charges for changes and cancellations?
Yes, conditions apply as per the ticketing fare type.
3. How much is the fee to change my flight?
It depends on the sector, class and restriction of fare applied while issuing the ticket(s).
4. How do I cancel and refund my tickets?
Please contact our airlines office or your ticket issuing agent.
5. Cancellation of flights or suspended flights
  • Postponement/Date change to next flight without any charges (for first date change)
  • Refund as following:
    • Fully unused Ticket: Full refund without cancellation penalties. The face value paid by the passenger will be refunded with remarks as canceled/suspended fight number and date.
    • Partially unused ticket: The one-way fare of same booking designator or immediate higher booking designator will be deducted. The charges applicable for cancellation will be waived off.
  • Rerouting with other airlines at the cheapest available fare.
1. What are my payment options?
Payment can be done through cash/card at Himalaya Airlines office and our GSA offices. However, travel agencies may accept other modes of payment also.
2. Can I pay ticket online?
Our payment gateway for online ticket purchase from https://him-air.com is Connect IPS.

Baggage

Excess Baggage

1. What is my baggage allowance?
The baggage allowances are different for different sectors. (Click here for details. )
2. How do I report a lost or damaged baggage?
Please contact Himalaya Airlines staff upon arrival and proceed to fill PIR (Property Irregularity Report) form. Valuable goods cannot be claimed as Himalaya Airlines does not accept valuable goods in baggage.
3. What is the allowance for carry-on baggage?
The allowance for carry-on baggage is 7 KG.
How can I buy excess baggage?
Please contact Himalaya Airlines Check-in counter for excess baggage. You can also pre-book your excess baggage while purchasing the ticket Click here for the details of excess baggage rate.

Traveling during Pregnancy

1. Up to what stage can a pregnant mother travel?
  • Click here for more information on the guidelines of flying while pregnant.
    Duration of Pregnancy Acceptance for Travel
    Up to 28 weeks

    Expectant mother may be accepted for travel provided that there are no prior complications.

    Fitness to fly certificate from her treating obstetrician and the Company Medical Department clearance is not required.

    Between 29 up to 35 weeks

    Expectant mother with uncomplicated single pregnancy may be accepted for travel provided she is in possession of a fitness to fly certificate from her treating obstetrician, specifying the number of weeks of pregnancy; Company Medical Department clearance is not required.

    Cases of multiple pregnancy / complicated single pregnancy are accepted till the end of the 32 weeks, provided she is in possession of fitness to fly certificate from her treating obstetrician. The Company Medical Department clearance is also required.
    After 35 weeks Not Allowed