Special Service Request

We care for your safety and comfort! We are here for you…

We understand your need for any Special Service you may require during your flight to ensure your journey with us is smooth and comfortable. In order to serve you better, we request that you contact us at least 48 hours prior to your flight to confirm availability of resources via email This email address is being protected from spambots. You need JavaScript enabled to view it.

It can be quite daunting for a child traveling alone, both to the child and the loved ones. Rest assured that your child is in safe hands while traveling alone with us. At Himalaya Airlines we take all the extra measures to take special care of your child at every step of the way: at airport, during flight and after landing till your child is reunited with loved ones.

During departure, your child shall be taken care by Airport Ground Staff to clear all the formalities such as check-in, baggage, & immigration. After clearance of all formalities for boarding, child shall be handed over to Cabin Crew.

During flight, Cabin Crew shall take care of all the requirements of the child right through boarding till disembarkation.

After landing, Cabin Crew shall handover the child to Ground Staff of destination airport who shall then take care of the child to clear all formalities such as: immigration clearance, baggage collection etc. before handing over the child to the appointed guardian at the arrival gate.

We bear a legal responsibility while undertaking the carriage of unaccompanied minors/young passengers and is vital for us to exercise the greatest care and discretion in the matter.

How it works

To seek assistance for Unaccompanied Minors, legal guardian shall fill the form along with all the required documents at the H9 Sales Counter at least 24 hours before the flight. Guardian at the origin airport must be available at the airport premises until the flight takes-off. Guardian at the destination airport must immediately pick up the child after clearance of all formalities. Guardians at both the airports must carry their listed identification card with them.

Our Ground Staff at both the Airports & Cabin Crew are notified in advance about your child, who will board, escort and assist your children with anything they need. Your child is in safe hands and is given special attention and care during the entire journey.

For last moment Unaccompanied Minors (UM) service request, forms can be filled at the Airport Office along with all the required documents. However, prior notification is highly appreciated.

In order for your child to have a seamless experience on board, please ensure that they are fit-to-fly and that they are able to follow our Cabin Crew’s safety instructions.

* Unaccompanied Minors (UM) service is subject to applicable charges.

Age Classification

All children between the age 5 years up to his/her 12th birthday travelling alone on a firm ticket are considered to be Unaccompanied Minors (UMs).

All children between the age 12 years up to his/her 16th birthday is considered Young Passengers (YPs)

The procedures below shall be applied to all unescorted children in the mentioned age group, even if they are not identified in their bookings as UMNR:

Age Category Travel Requirement
Between 5 to 12 years old
(Up to 12th Birthday) A.K.A.
Unaccompanied Child Passenger
May travel alone with the Unaccompanied Minor Service. Adult fare must be paid along with applicable UM charges.
Between 12 to 16 years old
(Up to 16th Birthday) A.K.A.
Unaccompanied Young Passenger
May travel alone. Available for Unaccompanied Minor (UM) Service.
UM with special needs OR,
Below 5 years old (Up to 5th Birthday)
Must not travel alone. Must be accompanied by passenger of 18 years of age or above and is a known relative or friend.

Wheelchair & Ambulift Services

We care that our passengers who are Differently Abled or with Reduced Mobility travel without worries in comfortable conditions. At Himalaya, we always endeavor to meet the needs of all our passengers, including those passengers with “Special Needs”, we provide special services and take safety measures for you to travel in better conditions throughout the journey with us.

Most Differently Abled passengers are accepted by us for air travel. However, there may be certain cases or situations where Himalaya Airlines shall not be able to accept such passengers on the basis of established facts, medical documents, or other evidences.

H9 suggests booking of wheelchair / ambulift to be made at least 48hours prior the flight departure to ensure smooth service provision and availability. However, request at the time of check-in can also be made and service will be available subject to availability of equipment and resource.

* Wheelchair/Ambulift service is subject to applicable charges.

Medical Clearance

Medical clearance is not required for differently abled passengers who can transfer themselves seat-to-seat, take care of all their onboard needs or who have an escort who is capable and willing to take care of them.

Medical clearance for the following passengers whose fitness to travel is in doubt, must be obtained well in advance before departure. The final authorization on whether to transport the MEDA case will be based on the approval of the Himalaya Airlines Aviation doctor. Such passengers must fill the MEDIC Form.

H9 has the right to refuse to carry any passenger who could be suffering from any illness or physical or mental condition:

  1. Passenger suffering from any disease which is believed to be actively contagious and communicable; or
  2. Who, because of certain diseases, or incapacitation may have or develop an unusual behavior or physical condition which could have an adverse effect on the welfare and comfort of other passenger and or crew members; or
  3. Can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of diversion of the flight and unscheduled landing); or
  4. Would require medical attention and/or special equipment to maintain their health during the flight.

Attendants/Escorts and Medical Attention

  • Any able-bodied, competent adult (including family member over 18 years of age) may act as an attendant or escort.
  • It is mandatory for all stretcher cases to be escorted.
  • Escorts shall be given seats immediately adjacent to the passenger they are escorting.

*For the list of documents and applied charges please contact the nearest H9 Sales

Fly with your unborn child feeling safe and cared for.

We know how jittery you can feel about traveling while you are expecting a baby. At Himalaya Airlines we take all the precautions and safety measures so you can relax and feel safe and comfortable.

Duration of Pregnancy

Acceptance Description/Requirement

Qualified Doctor’s Certificate

Approval from Himalaya Airline’s (H9) Doctor


Up to and including 28th week

Without complication (normal pregnancy)

Not required

Not required

Accepted without restrictions. No medical clearance required.

Beginning of 29th up to end of 32nd week

Without complication (normal/single pregnancy)


Not required

Accepted without restrictions with a medical clearance certificate from a qualified doctor.

Multiple or complicated pregnancy



H9 MEDIF (Medical Information Form) clearance required.

Beginning of 33rd up to end of 35th week

Without complication (normal/single pregnancy)



H9 MEDIF (Medical Information Form) clearance required.

Multiple or complicated pregnancy



Not accepted.

   From the beginning of 36th week, H9 does not accept any pregnancy cases for travel on flights.


At Himalaya Airlines, transport of animals in hold is subject to the requirements laid down by International Air Transport Association (IATA) Live Animals Regulations (LAR).

Following are the guidelines for transporting your pet:

  • Please ensure that your pet is booked in advance.
  • Make sure you have followed all the specifications regarding the container.
  • Ensure that you have complied with all the documents required including import, and export,health certificates and vaccinations.
  • Check-in with your pet and the container.

Container Specifications

  • The container’s material can be: fiberglass, metal, solid wood, plywood or rigid plastics. Containers made entirely of welded mesh or wire mesh are not suitable for air transportation.
  • Some rigid plastic containers may not be suitable for large dogs, or dogs that are aggressive. Specially constructed containers of hardwood, metal, plywood or similar material, with two secure door fasteners on each side, are acceptable.
  • The container must be adequately ventilated on at least three sides, with the majority of the ventilation being provided on the upper part of the container.
  • If a container has wheels, they must be removed or rendered inoperable.
  • The container must have a water pot and a food container accessible from the outside.
  • The container must be large enough so that each animal in the container must have enough space to turn about normally while standing, to stand, to sit erect, and to lie in a normal position:
    Height: in standing position, without touching the roof of the container
    Length: from tip of nose to base/root of the tail
    Width: twice that of the animal across shoulder blades or widest part of the body
  • Mention the name and address on the container.


Your pet plus the container will be subject to an additional charge, regardless of whether you have used the free baggage allowance or not.

Note: Himalaya Airlines declines all responsibility for any deterioration in the animal's health that may occur before, during or after the flight.

*For the list of documents and applied charges please contact the nearest H9 Sales Office.